The Operations Floater will be the primary substitute for absent employees in the Operation’s Department. The position will cross train in driver management and customer service duties for the van, flatbed and regional divisions.

The primary responsibilities of the position will include the coordination and administration of operational duties (customer service, dispatch, driver management, etc.) to assist the Operations Department in the daily workload. The position requires the associate to perform multiple tasks while managing a constant change in responsibilities based on the needs of the operations department on any given day without causing an interruption in service to our customers or drivers.

 

Position Summary:

The Driver Recruiter is responsible for introducing driving opportunities to prospective qualified company drivers, owner operators, experienced fleet owners, and potential lease purchase drivers. Through the process of evaluating driver applications, conducting telephone and face to face interviews, this position will have the responsibility of keeping our company trucks filled as well as growing the independent contractor fleet.

Essential Duties and Responsibilities:

  • Maintains proper communication and cooperation with appropriate parties in the department on any customer issues and/or driver
  • Plan and communicate load assignments using various tools, (telephone and Qualcomm communication).
  • Monitor mobile communication transmissions on a constant basis and respond to those that require feedback within establish guidelines.
  • Monitor ETA/OOR and notify customers on all late loads or missed
  • Follow establish procedures on all safety and service related
  • Monitor drivers overall level of production, ensuring it meets established company
  • Monitor drivers’ compliance with established policy on truck service intervals, quarterly
  • Monitor service sensitive loads/trucks as indicated by Customer Service
  • Efficiently manage driver dwell time and deadhead in assigned
  • Manage customer relationships through daily contact and freight management to provide service that meets and exceeds customer
  • Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost effective manner

Other Duties and Responsibilities:

  • Will be required to perform other duties and special projects as requested, directed or assigned by

Knowledge, Skills and Abilities:

    • Exceptional communication
    • Customer Service skills preferred
    • Strong time management and organizational skills with attention to detail
    • Strong problem solving and innovative thinking skills
    • Extreme patience dealing with explosive situations : flawless follow-up procedures
    • Proficient computer skills including Microsoft Windows or related windows software
    • Comprehensive knowledge of regulations impacting daily operations (i.e. DOT – national and state)
    • Demonstrates a basic knowledge of S. geography and the calculation of transit times across multiple U.S. time zones.

Education and/or Experience:

  • College Degree preferred
  • Two (2) years of demonstrated driver recruiting experience required.
  • Previous transportation experience preferred
  • Previous customer service oriented experience preferred Interested candidates.

Confidential Data:

  • Company proprietary and confidential

Training Requirements:

  • Computer aided dispatch systems
  • McLeod Software system
  • Qualcomm Communication System
  • Microsoft Office
  • All primary responsibilities of Operations personnel

Performance Standards:

  • 100% follow through and escalation of operations exceptions
  • Late incidents
  • Accidents and breakdowns
  • OS&D reporting
  • Customer inquiries

Working Conditions and Environment:

  • General office environment – moderate noise levels
  • No environmental hazards indicated for this classification

Physical Demands:

  • While performing the duties of this job, the employee is frequently required to sit, talk, listen, walk, stand, work with their hands and occasionally reach, grab, and bend.

 

FCC offers an excellent compensation and benefits package which includes medical, dental and vision insurance, prescription drug coverage, paid holidays, vacation and sick time, life insurance, 401 K with company match, profit sharing, and the opportunity to grow and prosper with an industry leader.

FCC is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

The requirements and physical demands listed in this job description are representative of the knowledge, skills and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements contained in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified. The Company reserves the right to modify this job description and or assign tasks for the employee to perform, as the Company may deem appropriate.

This job description does not represent a contract of employment, implied or otherwise. The employment relationship remains “At-Will”.

Application for Employment – Non-Driving